Submissions
Track a signature request
Read submission status, inspect delivery and signing events, resend invitations, and resolve stalled requests.
Senders and support teams6 minutes
Before you begin
- An existing submission
What you will complete
- A verified understanding of where a request is in its lifecycle
Understand submission status
- Pending means at least one required signer has not completed.
- Completed means every required role finished.
- Declined means a signer rejected the request.
- Expired means the configured completion window ended.
- Archived hides the record from active lists without deleting its history.
Read the activity timeline
The timeline combines request creation, email and SMS delivery, link clicks, form views, signing actions, delegation, decline, completion, and webhook delivery events.
Provider events can arrive after the page first loads. Refresh or allow realtime updates before treating a queued message as a failure.
Recover a stalled request
- 1Confirm the recipientCheck the email address or phone number and identify the role that is still pending.
- 2Inspect deliveryLook for provider rejection, bounce, or SMS status events.
- 3Resend intentionallyUse Resend email for the existing submitter so the audit trail stays attached to the same request.
- 4Update only when necessaryCorrect recipient data or create a replacement request when the original recipient is wrong.